Captain Pip's Marina & Hideaway

“We booked a reef snorkeling excursion through Captain Pips. Unfortunately, there weren’t enough people for our boat to go out. We chose to be on “standby” for the afternoon excursion that would take us to a private island instead. As it turns out, the water was a bit too rough to go out to the reef anyway. The private island excursion was fantastic! We were still able to do a lot of snorkeling and enjoy some nice refreshments! The crew was fantastic and the experience was excellent!”

“Fantastic Stay with Exceptional Customer Service! We recently spent 3 wonderful nights at Captain Pip’s Marina and Hideaway, and we cannot recommend it enough. Aside from one unexpected hiccup, we absolutely loved our time here and are already planning our next trip back! The property itself provided a wonderfully calm and peaceful environment. There were no rowdy or loud neighbors, making it a relaxing oasis for our family. It’s a very welcoming, community-oriented place—our family even made friends with another family staying next to us! Having a fully equipped kitchen in our rental was an absolute game-changer. It was essential for saving money on food during our trip, and it gave us the space and convenience we desperately needed for washing baby bottles. What really set Captain Pip’s apart, though, was how they handled an issue on our final night. Our AC unit started leaking, but the responsiveness of the team was unmatched. The after-hours staff stepped in immediately, quickly resolved the issue, and relocated us to a brand-new apartment so we could sleep comfortably. The next morning, the manager sincerely apologized for the inconvenience and proactively refunded us for that night's stay. While moving rooms late at night wasn't ideal, the way the staff handled it showed true professionalism and care for their guests. Exceptional customer service is hard to find these days, but Captain Pip's delivers. Overall, it was a great experience. We will definitely be back!”

“My Husband and I did a morning snorkel trip At Capt.PiP’s. Reservations were easy to make. Capt. Candace, and first mate Cory are Excellent at what they do. Capt. Candace did a safety briefing before departure. They both worked well together as a team providing excellent service And undivided attention to a full crew of snorkelers. I highly recommend using this to Company. So no further and book your snorkeling trip with Captain Pip’s.”

“Had a great 9 days at Pips and the Keys. Candace and Cory the snorkel cruise captain and first mate were so great, friendly and helpful, wife was a little nervous, they cured that, she had a great time on the sunset snorkel cruise. Both had great stories. William (Villjiam) who runs the Jet ski tours could not be nicer. Cared more about your enjoyment and safety then selling you a day on the water. Could have sold us a day on choppy water but suggested to wait a couple days. We did, it was great. Manatees in the harbor, including a new born this spring. Room was very nice, great view and all the amenities needed, we had the king bed suite by the pool. Floor is ready to be replaced but all in all very comfortable.”

“Whitney and Tanner were the BEST!! Talk about a cool duo. We normally rent a boat for the week and do all of our water excursions ourselves. This time we only had a few days in the keys and of course couldn’t miss sombrero reef. We did the one o clock snorkeling trip. Had the absolute best time and the crew were amazing. Talk about down to earth, friendly, educated . The experience was exceptional! We had such a fun time . I might add the white claw on the way back was a great bonus for this mom lol”

“Went out on the snorkel/sunset cruise tonight with Capt. Candace and First mate Hope. We had a great time. Big group and still had fun. We got to see a sea turtle, dolphins, thousands of reef fish and a sting ray. Not as good as a sunset as we had with this same company last year because of clouds but still beautiful. Highly recommend….we will return”